A remote session lets us see your screen and fix a problem with you there.
- Go to remote support and press Download Remote Support (Windows 10 and 11).
- Run it. It shows a 6-digit code.
- Read the code to the Zopi engineer you’re talking to.
- When asked, press Allow. Nothing happens on your computer until you do.
You can watch everything we do. Closing the app ends the session straight away.
Good to know
- No account or install is needed: the app just runs while we help.
- If you don’t answer the Allow question within a minute, it says no by itself.
- Only ever do this when you’re talking to us. Zopi never calls out of the blue asking to connect to your computer.