- Is it everyone? Check on another computer or phone (on the WiFi, not mobile data). If only one device is offline, restart that device.
- Look at the router. Are its lights on? A red or orange light usually means the line is down.
- Restart the router. Turn it off at the wall, wait 30 seconds and turn it back on. Give it five minutes to come back.
- Check for a wider problem. Your broadband provider’s status page will often say if there’s an outage in your area.
Can’t work?
If your business can’t work, that’s a priority 1 for us: call 0204 502 1288 rather than raising a request, so we can get on it straight away.
Your phones while you wait
Your Zopi phones can still ring on mobiles. Set your forwarding to When my phones are offline (see forward your calls), or use the Zopi Phone app on your mobile data.