System status 🖥️ Remote support 📞 0204 502 1288
Pricing
Showcase
News
Get in touchClient portal📞 0204 502 1288
← All help
Computers and printers

Get back a deleted file

Where to look for a file you’ve deleted or overwritten, and when we can restore it.

1. The recycle bin

Open the Recycle Bin on your desktop, find the file, right-click it and choose Restore.

2. OneDrive or SharePoint

Files deleted from OneDrive or a SharePoint site go to their own recycle bin for 93 days. Go to Microsoft 365, open OneDrive (or the SharePoint site), choose Recycle bin, select the file and choose Restore.

3. An older version

Saved over something by mistake? In OneDrive or SharePoint, right-click the file and choose Version history to open or restore an earlier version.

4. From our backups

If you can’t find it, raise a request with the file’s name, where it was and roughly when it went missing. If it’s covered by a Zopi backup, we’ll restore it for you.

Rather we just sort it for you?

Zopi clients raise a request in the portal and we take it from there. Not with us yet? Book a free call.