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Security and passwords

A lost or stolen laptop or phone

What to do straight away if a work laptop or phone goes missing.

Straight away

  1. Call us on 0204 502 1288. We can block sign-ins to your work account and, for devices we manage, lock or wipe it.
  2. Change your work password from another device, or we’ll do it with you on the phone.
  3. A mobile: call your mobile provider to block the SIM, so nobody can use your number.
  4. If it was stolen: report it to the police and keep the reference number.
  5. A laptop with Zopi Phone: in the client portal, go to My account, find Zopi Phone on your computers and press Sign out next to it.

Found it again?

Tell us, and we’ll unblock it.

The sooner we know, the less anyone can do with it, so please call even out of hours.

Rather we just sort it for you?

Zopi clients raise a request in the portal and we take it from there. Not with us yet? Book a free call.