OneDrive files aren’t syncing

1. Find the OneDrive cloud by the clock at the bottom right of your screen (it may be under the ^ arrow). A red cross or a warning sign there tells you what’s wrong: click it.
2. Check you’re signed in. If it asks, sign in with your work email.
3. Pause and resume. Click the cloud, then the cog, then Pause syncing, wait a moment and choose Resume syncing.
4. Check the file isn’t open on someone else’s computer, and that its name doesn’t contain any of these characters: " * : < > ? / \ |
5. Check your storage isn’t full: the cloud’s cog menu shows how much you’ve used.
6. Restart your computer.

Is the file safe?

If a file is safe in OneDrive, you can always open it in your browser: go to Microsoft 365, choose OneDrive, and find it there.

Still not syncing? Raise a request with a screenshot of the OneDrive message.