Before you join
On the screen before a meeting, check the microphone isn’t muted and choose the right audio device (your headset rather than the laptop’s own speakers, for example).
In Teams
- Go to Settings (the … next to your picture), then Devices.
- Choose your speaker, microphone and camera.
- Use Make a test call to hear yourself back.
Still not working?
- Unplug your headset or camera and plug it back in, or try another USB port.
- Camera not found: in Windows, go to Settings → Privacy & security → Camera and check apps are allowed to use it. Some laptops also have a switch or shutter on the camera itself.
- Close any other app that might be using the camera or microphone, such as another video call.
- Restart Teams completely: right-click its icon by the clock and choose Quit, then open it again.
- Restart your computer.
Still stuck? Start a remote support session and we’ll sort it with you.