If your calls are recorded, the recordings are in the client portal, next to each call.
- Go to Calls (or My calls).
- Choose the period: Today, Yesterday, Last 7 days, Last 30 days, or Choose dates….
- Find the call: search by number or name in Search number or name….
- Press ▶ on the call. A player opens under it.
- To keep a copy, choose Download under the player.
Can’t see a ▶?
- Only answered calls are recorded. If the call wasn’t answered, there’s nothing to play.
- You need Listen to recordings access. Ask whoever manages your company’s portal.
- Recording may not be switched on for that person. A manager can switch it on in People: choose the person, then Voicemail & forwarding, then Record their calls.
How long are recordings kept?
That depends on the recording plan your company has: 12, 36 or 60 months. Ask us if you’re not sure.