- In the client portal, go to Calls (or My calls).
- Choose the period at the top. You can look back up to three months.
- Managers can choose Everyone, or one person, to see their calls.
Each call shows who it was from and to, how long it rang and how long you talked, and how it ended: Answered, Voicemail, Caller hung up while ringing, Not answered and so on. The figures at the top add up your calls, talk minutes and missed calls.
Handy buttons on each call
- 📞: call them back. Your own phone rings first, then it calls them.
- Block this number: stop a nuisance caller (see block a number).
- ▶: play the recording, if there is one.
For a spreadsheet
Press Download CSV at the top right to save the calls for the period you’ve chosen.
Seeing everyone’s calls needs Company call history access; otherwise you see your own.