Most desk phone problems come down to power or the network cable.
- Check the phone has power (the screen is on). If it’s powered by its network cable, check that cable is pushed in firmly at both ends.
- Check the network cable goes into the port marked LAN or Internet on the phone, not the PC port.
- Unplug the power (or the network cable, if that powers it) for ten seconds and plug it back in. Give it two minutes to start up.
- Still not working? In the client portal, go to My phone → My phones (or People → the person → Numbers & phones) and check whether it says Online or Offline. Press Restart to restart it from the portal. Any call on it is cut off.
Is it just you?
If several phones are down at once, it’s probably the internet. See your internet has stopped working.
If it’s still not right, raise a request with the person’s name and what the screen says, or call us on 0204 502 1288. While you wait, the Zopi Phone app can take your calls on your computer.